Pengukuran kepuasan pelanggan terhadap kualiti perkhidmatan majlis perbandaran: kajian kes Majlis Perbandaran Ampang Jaya
The efficiency and effectiveness of the quality management can be evaluated through performance indicator, Q such as customer satisfaction towards the service offered by an organisation. The quality service will satisfy the customers’ need when its Q value is greater than 1.00. In this study, the...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Penerbit ukm
2007
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| Online Access: | http://journalarticle.ukm.my/1842/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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