A multivariate analysis on the impact of service quality determinants on customer satisfaction
This study attempts to throw some more light on the relationship between service quality determinants and customer satisfaction. The relationship between service quality and customer satisfaction has been discussed considerable in the past several years in business and academia alike. Several stu...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
Penerbit ukm
2006
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| Online Access: | http://journalarticle.ukm.my/1817/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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