The effectiveness of using MySMS in reducing no-show rate in dietetic clinic, Hospital Sultan Ismail, Johor Bahru

• Main Authors: Wong, Eliza Yen Sim, Suriyanti Muhi,, Haslizawani Ali Akhbar,, Norlizawarni Jasmawardi,, Koh, Yee Ching, Salha Mohamed Nor,, Chong, Chin Weun
• Format: Article
• Language: English
• Published: Penerbit Universiti Kebangsaan Malaysia 2021
• Online Access: http://journalarticle.ukm.my/16625/1/34891-147266-1-PB.pdf; http://journalarticle.ukm.my/16625/; https://ejournal.ukm.my/jskm/issue/view/1272

No-show or non-attendance at outpatient appointments are one of the most challenging operational issues in health care clinics, including dietetics outpatient clinics. No-show has a negative impact on the efficiency and effectiveness of delivery of outpatient care in a hospital setting. This can...