Best Practices in Call Centre’s Communication Skills
Call centre functions as an interface between customers and organization. It handles high volume of calls, placed and received for the purpose of customer service, marketing, sales, telemarketing, technical support or other specialized business activity (Dawson, 1997). Prabhaker et al. (1997) identi...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 语言: | English |
| 出版: |
2013
|
| 主题: | |
| 在线阅读: | http://eprints.intimal.edu.my/782/1/112.pdf http://eprints.intimal.edu.my/782/ |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|