Customer Satisfaction on Public Transportation in Penang, Malaysia

• Main Authors: Sobanah Dhevi, Tharmalingam, Sai, Mei Ling, Vikniswari, Vija-Kumaran, Kalai Vani, Kalimuthu, Suresh, Nodeson
• Format: Article
• Language: English
• Published: INTI International University 2022
• Subjects: H Social Sciences (General); HE Transportation and Communications; HF Commerce
• Online Access: http://eprints.intimal.edu.my/1626/1/ij2022_19.pdf; http://eprints.intimal.edu.my/1626/; https://intijournal.intimal.edu.my/intijournal.htm

This paper reports the customers’ satisfaction about public transportation service in Penang, Malaysia. In this respect, some of the factors namely reliability, accessibility, safety and security are used to measure the customers’ satisfaction on bus service Rapid Penang, Malaysia. A survey was c...