The Relationship between Servant Leader Attributes and Organizational Effectiveness in the Hotel Industry in Malaysia

• Main Author: Thevidarsny, Kaliapan
• Format: Thesis
• Language: English; English
• Published: 2020
• Subjects: HF Commerce
• Online Access: http://ur.aeu.edu.my/847/1/THE%20RELATIONSHIP%20BETWEEN%20SERVANT%20LEADER%20ATTRIBUTES.pdf; http://ur.aeu.edu.my/847/2/THE%20RELATIONSHIP%20BETWEEN%20SERVANT%20LEADER%20ATTRIBUTES-1-24.pdf; http://ur.aeu.edu.my/847/; https://online.fliphtml5.com/sppgg/ebuz/?1617070822841

This study aims to examine for any viable relationships between servant leader attributes (altruistic calling, emotional healing, wisdom, persuasive mapping and organisational stewardship) of the superiors or reporting lines and its connection with employees’ organisational commitment and job satisfaction among hoteliers in Malaysia. Despite the growing number of hotels, both the contentment and participation of the employees serving in hotel industry remains vague in view of the organizational effectiveness in comparison with other service industries. Therefore, the need for team leaders to imply the most effective yet appropriate leadership style to motivate, aspire, lead and work together with the fellow subordinates to enhance service delivery and performance are cardinal. Quantitative method was employed to aid the analyses of data and derive findings in examining the hypotheses statement of this study and to answer the researchquestions. Survey questionnaires were distributed to all the selected business hotels registered under Malaysian Association of Hotels (MAH) and 410 respondents participated, and their responses were examined in various stages of the writing to ensure credibility of the results gained. The questionnaire consists of four main sections and represented each components of the factors; servant leadership, organisational commitment, job satisfaction and demographic profile of the survey participants. Statistical analysis such as descriptive statistics, coefficient correlation and regression were used to investigate for any potential relationships between these variables. The results attained from the analyses confirmed that the relationship between the servant leadership styles and the dependent variables were significant, however, varies from one another in terms of the strength and direction, either positively or negatively. The results affirmed that servant leadership has a relationship with job satisfaction and commitment of the employees especially through wisdom and organisational stewardship characteristics. The highlight of this research is the connection between affective commitment and the leaders’ style were in negative correlation. A positive relationship was evident between the leadership and job satisfaction. These findings serve as a profound contribution of servant leadership and its relationship in Malaysia hotel industry.