Job Stress Mediates Antecedent of Job Satisfaction and Spiritual Intelligence and Emotional Intelligence

• Main Author: Farah Liyana, Bustamam
• Format: Thesis
• Language: English; English
• Published: 2020
• Subjects: HD Industries. Land use. Labor
• Online Access: http://ur.aeu.edu.my/773/1/FULL%20THESIS%20%28FarahBustamam%20M70109140005%29%20%282%29-1-24.pdf; http://ur.aeu.edu.my/773/2/FULL%20THESIS%20%28FarahBustamam%20M70109140005%29%20%282%29.pdf; http://ur.aeu.edu.my/773/; https://online.fliphtml5.com/sppgg/jddh/?1597130518033

The local hotel industry in Malaysia is undergoing a challenging time due to the competition from other hospitality service providers. Since 2015, the hotel occupancy rate shows a decline from the previous years due to more competition from Airbnb lodgings, guesthouses and homestays. In this instance, hotels try to mitigate the competition risk by offering services, facilities and amenities that has always been a trademark of the establishment. As such, keeping well-trained employees is vital in ensuring the well-being of the organization. Due to intangibility characteristics of the service industry, it is vital for organizations to understand the factors that could affect the work performance of their employees. Therefore, in subsequent to the findings of the previous researches, this study explores the relationships between four variables; spiritual intelligence, emotional intelligence, job stress and job satisfaction amongst the hotel managers in Malaysia. A total of 352 managers of 4-star and 5-star hotels in Malaysia participated in this study. Data were collected through self-administered survey questionnaires. Descriptive statistics, reliability analysis and multiple regression analyses were used in the data analysis. According to the empirical analytic results, Spiritual Intelligence is the most significant influence on job satisfaction. On the other hand, emotional intelligence indicated that it did not make any contribution to job satisfaction. However, regressions analyses of this study revealed that job stress mediated the relationship between spiritual intelligence and job satisfaction given that each dimensions of spiritual intelligence were found to be fully mediated by job stress. From the study, one can have a greater understanding of to what extent spiritual intelligence and emotional intelligence can contribute to job stress and how job satisfaction could also be affected.