Determinants of Employee Deviance in Malaysian emergency Services Mediated by Job Satisfaction

• Main Author: Weng, Lee Leong
• Format: Thesis
• Language: English
• Published: 2020
• Subjects: HD28 Management. Industrial Management; HD61 Risk Management
• Online Access: http://ur.aeu.edu.my/689/4/index.1.txt; http://ur.aeu.edu.my/689/

Employee deviance has turned out to be one of the most complex issues suffers by organizations as this issue is inherently associated with business and human costs. The business costs of employee deviance including bad publicity, lost work time, increased insurance premiums and etc. Recent years in Malaysia, employees of Malaysia‘s Emergency Services were highlighted by local newspapers that their employees are involved in incidents of crime, such as abusing power, withheld aid for flood victims, and illicit acts. Several incidents were apprehended in the General Audit reports. These incidences bprompted a thorough investigation to address the theory and practical gaps. Data were collected from employees of Malaysia‘s Emergency Services. The statistical analysis methods used in this study were descriptive statistics (i.e. mean, standard deviation, and percentage) and inferential statistics (i.e. t-Test, ANOVA, and Structural Equation Modeling (SEM) using Partial Least Square (PLS). The results of the study have revealed that procedural justice, perceived organizational support, time stress and job satisfaction are significant predictors of interpersonal deviance. Next, time stress, distributive justice, procedural justice, perceived organizational support, negative affect, and jobs satisfaction are significant predictors of organizational deviance. Prevention of employee deviant behaviors help to boost positive branding and enhances transformation of emergency services organizations.