The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.
Attaining training effectiveness will be beneficial for General Insurance Agents in performing their daily activities. The training expenditure for General Insurance Agents, which is accounted in the company’s book under the Agency Related Expenses (ARE), applies to all the practitioners in the gene...
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my-aeu-eprints.4902019-06-20T09:39:24Z http://ur.aeu.edu.my/490/ The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. Shahrizal, Badlishah Abdul Halim, Abd Majid Munauwar, Mustafa Mohmad, Yazam Sharif Mohammed Abdullahi, Umar HD28 Management. Industrial Management Attaining training effectiveness will be beneficial for General Insurance Agents in performing their daily activities. The training expenditure for General Insurance Agents, which is accounted in the company’s book under the Agency Related Expenses (ARE), applies to all the practitioners in the general insurance agency force with effect from 1st January 2005 where the training hours and related requirements stipulated in the guidelines set by the Central Bank of Malaysia (BNM) must be complied with. The Financial Mediation Bureau (FMB), now known as Ombudsman for Financial Services (OFS), a unit under the Central Bank of Malaysia, had recorded 609 customers complaints in 2015, 660 in 2014 and 742 in 2013 for General Insurance products. This report shows that the people who introduces the insurance products to the public are not well versed with the products thus the knowledge imparted were different from what it is all about. In the insurance industry, the people who plays the role as link between insurance companies and customers are widely known as agents. This research was conducted in two training session where agents were evaluated to find the best way to improve their basic understanding of product knowledge thus connection to the higher-level knowledge is possible. Results indicate that agents are more comfortable, open-minded and less stressful while learning with their peers compares to instructors. The approach using learning style was developed and had resulted a more relax and conducive learning environment and the training effectiveness achieved served as evidence of improved agents’ performance. Keywords: Learning style; Training; Training effectiveness; Human resource management; Communication technology. 2018 Journal NonPeerReviewed text en http://ur.aeu.edu.my/490/1/The%20Relationship%20between%20Learning%20Style%20and%20Training%20Effectiveness%20Using.pdf Shahrizal, Badlishah and Abdul Halim, Abd Majid and Munauwar, Mustafa and Mohmad, Yazam Sharif and Mohammed Abdullahi, Umar (2018) The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. The Journal of Social Science Research. pp. 217-222. ISSN 2413-6670 https://arpgweb.com/journal/journal/7/special_issue |
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HD28 Management. Industrial Management Shahrizal, Badlishah Abdul Halim, Abd Majid Munauwar, Mustafa Mohmad, Yazam Sharif Mohammed Abdullahi, Umar The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. |
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Attaining training effectiveness will be beneficial for General Insurance Agents in performing their daily activities. The training expenditure for General Insurance Agents, which is accounted in the company’s book under the Agency Related Expenses (ARE), applies to all the practitioners in the general insurance agency force with effect from 1st January 2005 where the training hours and related requirements stipulated in the guidelines set by the Central Bank of Malaysia (BNM) must be complied with. The Financial Mediation Bureau (FMB), now known as Ombudsman for Financial Services (OFS), a unit under the Central Bank of Malaysia, had recorded 609 customers complaints in 2015, 660 in 2014 and 742 in 2013 for General Insurance products. This report shows that the people who introduces the insurance products to the public are not well versed with the products thus the knowledge imparted were different from what it is all about. In the insurance industry, the people who plays the role as link between insurance companies and customers are widely known as agents. This research was conducted in two training session where agents were evaluated to find the best way to improve their basic understanding of product knowledge thus connection to the higher-level knowledge is possible. Results indicate that agents are more comfortable, open-minded and less stressful while learning with their peers compares to instructors. The approach using learning style was developed and had resulted a more relax and conducive learning environment and the training effectiveness achieved served as evidence of improved agents’ performance.
Keywords: Learning style; Training; Training effectiveness; Human resource management; Communication technology. |
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Journal |
author |
Shahrizal, Badlishah Abdul Halim, Abd Majid Munauwar, Mustafa Mohmad, Yazam Sharif Mohammed Abdullahi, Umar |
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Shahrizal, Badlishah Abdul Halim, Abd Majid Munauwar, Mustafa Mohmad, Yazam Sharif Mohammed Abdullahi, Umar |
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Shahrizal, Badlishah |
title |
The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. |
title_short |
The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. |
title_full |
The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. |
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The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. |
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The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. |
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relationship between learning style and training effectiveness using communication technology for general insurance agents. |
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2018 |
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http://ur.aeu.edu.my/490/1/The%20Relationship%20between%20Learning%20Style%20and%20Training%20Effectiveness%20Using.pdf http://ur.aeu.edu.my/490/ https://arpgweb.com/journal/journal/7/special_issue |
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