Determinants of Emotional Intelligence, Job Satisfaction and Organisational Citizenship Behaviour on Organisational Performance in the Malaysian

• Main Author: Suan, Chin Tee
• Format: Thesis
• Language: English; English
• Published: 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://ur.aeu.edu.my/312/1/Determinants%20of%20Emotional%20Intelligence%2C%20Job%20Satisfaction%20and%20Organisational%20Citizenship%20Behaviour%20on.pdf; http://ur.aeu.edu.my/312/2/Determinants%20of%20Emotional%20Intelligence%2C%20Job%20Satisfaction%20and%20Organisational%20Citizenship%20Behaviour%20on-1-24.pdf; http://ur.aeu.edu.my/312/; https://online.fliphtml5.com/sppgg/nael/?1596766588964

The ever changing and dynamic global business environment has increased the level of difficulty for organisations not only to move upwards but to sustain. Organisations need to find a strategic asset which could push the organisation forward. The study uses the Resource-Based theory as its foundation. Based on the theory, the best asset for organisations to possess is an intangible asset. These intangible asset lies within the employees in the organisation. A successful organisation in the plastic manufacturing industry has been chosen. The organisation is one of the oldest and successful plastic manufacturing organisation in Malaysia. The study focused on 3 variables which has been suggested to determine performance, they are Emotional Intelligence, Job Satisfaction and Organisational Citizenship Behaviour. 110 executives took part in the study. The self-administered questionnaire was distributed to all of the executives. The results showed that Emotional Intelligence, Job Satisfaction and Organisational Citizenship Behaviour does play a role in the performance of an organisation. Based on the parallel multiple mediation analysis, it was found that Job Satisfaction has a higher indirect mediating effect in the relationship between Emotional Intelligence and Organisational Performance.