Training Needs Analysis for Drivers of Fleet Management Department: Case of Tenaga Nasional Berhad

• Main Author: Shyamala, Kutty Krishnan
• Format: Thesis
• Language: English; English
• Published: 2023
• Online Access: http://ur.aeu.edu.my/1221/1/Shyamala%20Kutty%20Krishnan.pdf; http://ur.aeu.edu.my/1221/2/Shyamala%20Kutty%20Krishnan-1-24.pdf; http://ur.aeu.edu.my/1221/; https://online.fliphtml5.com/sppgg/hriz/?1729842333942

Training Needs Analysis (TNA) is a systematic process of identifying and evaluating the gap between an individual or a group's current performance and the desired performance levels in order to determine the training and development requirements. It involves gathering and analyzing data to determine the knowledge, skills, and abilities required to perform effectively in a particular role or job. This thesis is a study on TNA for drivers of the Fleet Management Department (FMD): Case of Tenaga Nasional Berhad. The four main areas of this study are current practices of TNA at FMD, stakeholders’ involvement, barriers to TNA, and effects of inadequate TNA and benefits of TNA. The study adopts a qualitative methodology, using both Key Informant Interview and Semi-Structured Interviews. The research population consisted of 11 respondents, comprising one Senior General Manager as the Head of the Department and 10 Fleet Managers as the immediate supervisors to the drivers. The findings revealed that TNA is embedded in FMD’s current Performance Management System and is being conducted annually. The TNA process at FMD is guided by circulars and procedures issued by Human Resources Department. Based on the circular, it is revealed that the method used in TNA at FMD is in accordance with TNA guidelines and is generally accepted by the respondents. However, this research has identified some barriers to the current process that may hinder the success of TNA at FMD. Lack of knowledge in TNA, lack of time and resources, and over-dependency on the current Performance Management System were some of the barriers identified at FMD for an effective TNA implementation. Inadequate TNA can have a range of negative effects on drivers, the department, and its stakeholders. It is therefore important for FMD to conduct a thorough TNA to identify the training needs of their employees and ensure that they receive the necessary training and development opportunities to perform their jobs effectively. This study also shows that there are numerous advantages to TNA. These benefits include optimizing resource utilization through effectively designed training programs, driving drivers’ performance by bridging the skills gap, and increasing organizational performance. The other benefits are driving a competitive edge, aligning training programs with overall organizational aspirations and goals as well as boosting stakeholder confidence. This study would contribute immensely to the concept of TNA by creating a more structured framework to support the guidelines for TNA practitioners in FMD and other departments in TNB as well as other Government Linked Companies to ensure effective implementation of TNA. In addition, this study will contribute to the body of knowledge of TNA in public and private companies in Malaysia generally.