The Impact of Talent Management on Employee Satisfaction and Business Performance in the Digital Economy: A Qualitative Study in Bangkok, Thailand.

• Main Authors: Siripipatthanakul, Supaprawat, Jaipong, Parichat, Limna, Pongsakorn, Sitthipon, Tamonwan, Kaewpuang, Pichart, Sriboonruang, Patcharavadee
• Format: Journal
• Language: English
• Published: 2022
• Online Access: http://ur.aeu.edu.my/1080/1/SSRN-id4157704.pdf; http://ur.aeu.edu.my/1080/; https://ssrn.com/abstract=4157704

This study explains the impact of talent management on employee satisfaction and business performance in the digital economy in Bangkok, Thailand. The interview questions were developed based on academic papers with high reliability and validity and proved by three experts. A qualitative study was contributed through interviews with six respondents in two business companies who were talents in Bangkok, Thailand. The content analysis and NVivo Trial Version were employed to analyse and interpret the data. The results reveal that talent management comprises talent attraction, talent development and talent retention. Talent attraction is essential to talent development. Also, talent development is related to talent retention and turns it into employee retention. If there was a high retention rate or low turnover rate, it reflected employee satisfaction and business performance. Strategic planners should pay attention to talent management because there is an association between talent management, employee satisfaction and business performance. It could enhance job satisfaction and organisational performance in any sector. The recommendation is to expand to other industries because the insight could give more clear human resource strategies. Moreover, further quantitative research could explain in general and confirm the relationship model.