Implementation of value stream mapping techniques in improving the performance of service industry
Efficiently managing operations is essential in the current competitive service business to stay relevant in the market and meet consumer expectations. This study explores the application of value stream mapping (VSM) as a strategic tool to improve service performance by identifying and eliminating...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | en |
| Published: |
Springer Nature
2025
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/44765/1/Implementation%20of%20value%20stream%20mapping%20techniques%20in%20improving%20the%20performance%20of%20service%20industry.pdf http://umpir.ump.edu.my/id/eprint/44765/ https://doi.org/10.1007/978-981-96-4353-0_20 |
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