Measuring service quality of public dental health care facilities in Kelantan, Malaysia

This study investigates patients' expectations and perceptions of service quality in public dental health care and measures their "satisfaction gap." This descriptive study involved 481 dental outpatients in Kelantan, Malaysia. A modified SERVQUAL 20-item instrument was used to assess...

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Bibliographic Details

Main Authors:	John, J., Yatim, F.M., Mani, S.A.
Format:	Article
Language:	en en
Published:	SAGE Publications 2011
Subjects:	RK Dentistry
Online Access:	http://eprints.um.edu.my/3894/1/Measuring_Service_Quality_of_Public_Dental_Health_Care_Facilities_in_Kelantan%2C_Malaysia.pdf http://eprints.um.edu.my/3894/2/Measuring_service_quality.pdf http://eprints.um.edu.my/3894/
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