Measuring service quality of public dental health care facilities in Kelantan, Malaysia
This study investigates patients' expectations and perceptions of service quality in public dental health care and measures their "satisfaction gap." This descriptive study involved 481 dental outpatients in Kelantan, Malaysia. A modified SERVQUAL 20-item instrument was used to assess...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en en |
| Published: |
SAGE Publications
2011
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/3894/1/Measuring_Service_Quality_of_Public_Dental_Health_Care_Facilities_in_Kelantan%2C_Malaysia.pdf http://eprints.um.edu.my/3894/2/Measuring_service_quality.pdf http://eprints.um.edu.my/3894/ |
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