TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki

All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balance...

Full description

Bibliographic Details

Main Authors:	Abdullah, Hasni, Mohamed Isa, Zaeidah, Syed Marzuki, Sharifah Zannierah
Format:	Conference or Workshop Item
Language:	en
Published:	2007
Subjects:	Organization Leadership. Transformational leadership Total quality management. Benchmarking
Online Access:	https://ir.uitm.edu.my/id/eprint/49932/1/49932.PDF https://ir.uitm.edu.my/id/eprint/49932/
Tags:	Add Tag No Tags, Be the first to tag this record!