Mohd Mokhtar, S. S. (2011). The relationship between service quality and satisfaction on customer loyalty in Malaysian mobile communication industry. IIU Press and Research Centre, A.C.
استشهاد بنمط شيكاغوMohd Mokhtar, Sany Sanuri. The Relationship between Service Quality and Satisfaction on Customer Loyalty in Malaysian Mobile Communication Industry. IIU Press and Research Centre, A.C, 2011.
MLA استشهادMohd Mokhtar, Sany Sanuri. The Relationship between Service Quality and Satisfaction on Customer Loyalty in Malaysian Mobile Communication Industry. IIU Press and Research Centre, A.C, 2011.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.