Abdullateef, A. O. (2013). Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres. Inderscience Publishers.
Chicago Style CitationAbdullateef, Aliyu Olayemi. Linkages between CRM Technologies, Knowledge Applications and First Call Resolution in Inbound Call Centres. Inderscience Publishers, 2013.
MLA引文Abdullateef, Aliyu Olayemi. Linkages between CRM Technologies, Knowledge Applications and First Call Resolution in Inbound Call Centres. Inderscience Publishers, 2013.
警告:這些引文格式不一定是100%准確.