Abdullateef, A. O. (2013). Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres. Inderscience Publishers.
シカゴスタイル引用形Abdullateef, Aliyu Olayemi. Linkages between CRM Technologies, Knowledge Applications and First Call Resolution in Inbound Call Centres. Inderscience Publishers, 2013.
MLA引用形式Abdullateef, Aliyu Olayemi. Linkages between CRM Technologies, Knowledge Applications and First Call Resolution in Inbound Call Centres. Inderscience Publishers, 2013.
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