A survey of Malaysian experience in TQM

• Main Authors: Yahya, Salleh, Mohd Salleh, Lailawati, Goh, Wee Keat
• 格式: Article
• 語言: English
• 出版: Universiti Utara Malaysia 2001
• 主題: HD28 Management. Industrial Management
• 在線閱讀: http://repo.uum.edu.my/484/1/Salleh_Yahya.pdf; http://repo.uum.edu.my/484/; http://mmj.uum.edu.my

This study documents the experience of Malaysian firms in the implementation of TQM. Issues being explored and documented are years required to fully implement TQM, benefits of TQM, the different kinds of TQM training conducted, and reasons for not adopting TQM. This paper also shows that adoption o...