Measure customer satisfaction: use the Kano Model at UUM Sultanah Bahiyah Library
Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported have experience with a firm, its products, or its services with the ratings is equal or exceeds with the stated satisfaction goals.Previous literatures reviewed various models of customer sa...
保存先:
| 主要な著者: | , |
|---|---|
| フォーマット: | Conference or Workshop Item |
| 言語: | English |
| 出版事項: |
2017
|
| 主題: | |
| オンライン･アクセス: | http://repo.uum.edu.my/22700/1/STML%E2%80%93Go%20Green%20%202016%20994%201004.pdf http://repo.uum.edu.my/22700/ http://stmlportal.net/stmlgogreen2016/pdf/p994.pdf |
| タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|