How service quality affects the customer satisfaction: Case study of electric train service (ETS)

• 主要な著者: Zaid, Mohamad Zulhilmi, Jamaludin, Mohamad Suhaimi, Bambale, Sulaiman Abdullahi, Ismail, Mohd Azril
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2017
• 主題: HE Transportation and Communications
• オンライン･アクセス: http://repo.uum.edu.my/22631/1/STML%E2%80%93Go%20Green%20%202016%20417%20426.pdf; http://repo.uum.edu.my/22631/; http://stmlportal.net/stmlgogreen2016/pdf/p427.pdf

Service quality played the important role and it affected to the customer satisfaction.Service quality has become a distinct and important aspect of the product and service offering.In this study, we investigated the effects of service quality on customer satisfaction in electric train service (ETS)...