Logistics service quality of courier providers among student in UUM

• Main Authors: Muhammad, Muzhaffar Amirul, Yusoff, Noruul Sayheerah, Ahmad Kamal, Nur Tharra Fina, Melan, Mustakim
• 格式: Conference or Workshop Item
• 語言: English
• 出版: 2017
• 主題: HE Transportation and Communications
• 在線閱讀: http://repo.uum.edu.my/22607/1/STML%E2%80%93Go%20Green%202016%20275%20286.pdf; http://repo.uum.edu.my/22607/; http://stmlportal.net/stmlgogreen2016/pdf/p275.pdf

Customer satisfaction is one of the most important part in business especially in services to gain a competitive advantage.Courier services needs to consider what the customers want because they know that if they do not meet the satisfaction of the customer, other competitor will be at an advantage...