Logistics service quality of courier providers among student in UUM

• 主要な著者: Muhammad, Muzhaffar Amirul, Yusoff, Noruul Sayheerah, Ahmad Kamal, Nur Tharra Fina, Melan, Mustakim
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2017
• 主題: HE Transportation and Communications
• オンライン･アクセス: http://repo.uum.edu.my/22607/1/STML%E2%80%93Go%20Green%202016%20275%20286.pdf; http://repo.uum.edu.my/22607/; http://stmlportal.net/stmlgogreen2016/pdf/p275.pdf

Customer satisfaction is one of the most important part in business especially in services to gain a competitive advantage.Courier services needs to consider what the customers want because they know that if they do not meet the satisfaction of the customer, other competitor will be at an advantage...