职员浏览: Students’ satisfaction on facilities in Universiti Utara Malaysia

Students’ satisfaction on facilities in Universiti Utara Malaysia

Service quality is one of the most important criteria to measure consumers’ satisfaction.They are not only concerned with how a service is being delivered but also with the quality of output they received.Positive perception on quality of services being delivered occurs when it exceeded customers’ e...

全面介绍

Saved in:

书目详细资料
Main Authors:	Ideris, Muhamad Shah Kamal, Lim, Ting Yi, Mohd Rodzi, Safarina, Romle, Abd Rahim, Mohamad Zabri, Mohd Akmal Hakim, Mahamad, Nor Azlindamazlini
格式:	Article
语言:	English
出版:	International digital organization for scientific information (IDOSI) 2016
主题:	LG Individual institutions (Asia. Africa)
在线阅读:	http://repo.uum.edu.my/22116/1/WASJ%2034%206%202016%20795%20800.pdf http://repo.uum.edu.my/22116/ https://www.idosi.org/wasj/wasj34(6)16/13.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

id	my.uum.repo.22116
record_format	eprints
spelling	my.uum.repo.221162017-06-04T02:58:39Z http://repo.uum.edu.my/22116/ Students’ satisfaction on facilities in Universiti Utara Malaysia Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini LG Individual institutions (Asia. Africa) Service quality is one of the most important criteria to measure consumers’ satisfaction.They are not only concerned with how a service is being delivered but also with the quality of output they received.Positive perception on quality of services being delivered occurs when it exceeded customers’ expectation.A review of the literature revealed that the general description of service quality attributes are (a) tangible,(b) reliability, (c) responsiveness, (d) assurance and (e) empathy.For the purpose of indicating student’s satisfaction on the service quality of facilities in UUM, questionnaires have been distributed to students at University Utara Malaysia to explore their perception.Results from the survey were examined to see whether there is any relationship between the five service quality attributes and students’ satisfaction. International digital organization for scientific information (IDOSI) 2016 Article PeerReviewed application/pdf en http://repo.uum.edu.my/22116/1/WASJ%2034%206%202016%20795%20800.pdf Ideris, Muhamad Shah Kamal and Lim, Ting Yi and Mohd Rodzi, Safarina and Romle, Abd Rahim and Mohamad Zabri, Mohd Akmal Hakim and Mahamad, Nor Azlindamazlini (2016) Students’ satisfaction on facilities in Universiti Utara Malaysia. World Applied Sciences Journal, 34 (6). pp. 795-800. ISSN 1818-4952 https://www.idosi.org/wasj/wasj34(6)16/13.pdf
institution	Universiti Utara Malaysia
building	UUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Utara Malaysia
content_source	UUM Institutionali Repository
url_provider	http://repo.uum.edu.my/
language	English
topic	LG Individual institutions (Asia. Africa)
spellingShingle	LG Individual institutions (Asia. Africa) Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini Students’ satisfaction on facilities in Universiti Utara Malaysia
description	Service quality is one of the most important criteria to measure consumers’ satisfaction.They are not only concerned with how a service is being delivered but also with the quality of output they received.Positive perception on quality of services being delivered occurs when it exceeded customers’ expectation.A review of the literature revealed that the general description of service quality attributes are (a) tangible,(b) reliability, (c) responsiveness, (d) assurance and (e) empathy.For the purpose of indicating student’s satisfaction on the service quality of facilities in UUM, questionnaires have been distributed to students at University Utara Malaysia to explore their perception.Results from the survey were examined to see whether there is any relationship between the five service quality attributes and students’ satisfaction.
format	Article
author	Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini
author_facet	Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini
author_sort	Ideris, Muhamad Shah Kamal
title	Students’ satisfaction on facilities in Universiti Utara Malaysia
title_short	Students’ satisfaction on facilities in Universiti Utara Malaysia
title_full	Students’ satisfaction on facilities in Universiti Utara Malaysia
title_fullStr	Students’ satisfaction on facilities in Universiti Utara Malaysia
title_full_unstemmed	Students’ satisfaction on facilities in Universiti Utara Malaysia
title_sort	students’ satisfaction on facilities in universiti utara malaysia
publisher	International digital organization for scientific information (IDOSI)
publishDate	2016
url	http://repo.uum.edu.my/22116/1/WASJ%2034%206%202016%20795%20800.pdf http://repo.uum.edu.my/22116/ https://www.idosi.org/wasj/wasj34(6)16/13.pdf
_version_	1644283429276090368
score	13.154949

Students’ satisfaction on facilities in Universiti Utara Malaysia

相似书籍