TQM and academic performance in Iraqi HEIs: associations and mediating effect of KM

• Main Authors: Zwain, Ammar Abdulameer Ali, Lim, Kong Teong, Othman, Siti Norezam
• 格式: Article
• 語言: English
• 出版: Emerald Group Publishing Limited 2017
• 主題: HD28 Management. Industrial Management; TS Manufactures
• 在線閱讀: http://repo.uum.edu.my/21948/1/TQM%2029%202%20385%20402.pdf; http://repo.uum.edu.my/21948/; http://doi.org/10.1108/TQM-08-2013-0096

Purpose: The purpose of this paper is to investigate the associations between total quality management (TQM) core elements, knowledge management (KM) processes, and educational organization outcome with respect to academic performance (AP).Design/methodology/approach The study is based on a cross-s...