Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam

• Main Authors: Ismail, Zarina, Md. Salleh, Salniza, Ali, Juhary
• 格式: Conference or Workshop Item
• 語言: English
• 出版: 2013
• 主題: JQ Political institutions Asia
• 在線閱讀: http://repo.uum.edu.my/16341/1/2.pdf; http://repo.uum.edu.my/16341/

The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 33...