Assessing sport and recreation programmes’ service quality at hotels and resorts: Towards enhancing customer participation

• 主要な著者: Lim, Khong Chiu, Radzuwan, Radzliyana, Cheah, Swee Ting
• フォーマット: 論文
• 言語: English
• 出版事項: David Publishing 2014
• 主題: GV Recreation Leisure
• オンライン･アクセス: http://repo.uum.edu.my/12634/1/lim.pdf; http://repo.uum.edu.my/12634/; http://www.davidpublishing.org/journals_info.asp?jId=1899

Many issues and challenges are faced by the managers and professionals in managing sport and recreation programmes today.Although many previous researches on service quality provided by the organizations had been explored, very few studies pertaining to service quality in sport and recreation progra...