Factors that influence job performance amongst workers in call center

• 第一著者: Kunasegaran, Moorthy
• フォーマット: 学位論文
• 言語: English; English; English
• 出版事項: 2021
• 主題: HF5549-5549.5 Personnel Management. Employment
• オンライン･アクセス: https://etd.uum.edu.my/9993/1/depositpermission-not%20allow_s824092.pdf; https://etd.uum.edu.my/9993/2/s824092_01.pdf; https://etd.uum.edu.my/9993/3/s824092_02.pdf; https://etd.uum.edu.my/9993/

This study is conducted to determine the significance of role stress, personality factors and workload factors of a worker’s job performance from a call center job. This study has been conducted across all random call center agencies across the state of Penang, with a total of 162 respondents who ha...