The factors that cause stress among a multinational call centre company workers in Klang Valley
The purpose of this study is to determine the factors that cause stress among customer care officers (CCOs) at an inbound call centre in Klang Valley. The independent variables are perceived organizational support, workload and customer verbal aggression while the dependent variable is occupational...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 語言: | English English |
| 出版: |
2019
|
| 主題: | |
| 在線閱讀: | https://etd.uum.edu.my/7899/1/s821800_01.pdf https://etd.uum.edu.my/7899/2/s821800_02.pdf https://etd.uum.edu.my/7899/ |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|