Website service quality, perceived value, trust, convenience and customer loyalty of online shopping

• المؤلف الرئيسي: Noorashikin, Harun@Che Ani
• التنسيق: أطروحة
• اللغة: English; English
• منشور في: 2014
• الموضوعات: HF5415.33 Consumer Behavior.; TK5015.888 Web sites
• الوصول للمادة أونلاين: https://etd.uum.edu.my/4035/1/s811068.pdf; https://etd.uum.edu.my/4035/2/s811068_abstract.pdf; https://etd.uum.edu.my/4035/

As the Internet has matured, there has been a huge growth in the volume and value of online transaction. Furthermore, it becomes a common channel for delivering and trading of information, products and services at global marketplace. Even though this method of business exchange or transaction has s...