The Mediating Effect of Waiting Time on the Relationship Between Service Quality and Customer Satisfaction
The service delivery system of the public sector has been under constant criticisms from members of the public due to its inefficiency. Hence, the Malaysian government has implemented various administrative measures to upgrade the service delivery system of the public sector. One of the most importa...
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | English English |
| منشور في: |
2012
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | http://etd.uum.edu.my/3476/1/s90457.pdf http://etd.uum.edu.my/3476/8/s90457.pdf http://etd.uum.edu.my/3476/ |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|