The Impact of Customer Relationship Management on Caller Satisfactions in Customer Contact Centers: Evidence from Malaysia
Available literatures have established customer relationship management (CRM) as giving opportunity to both internal and external customers of an organization in exploring critical information through the integration of company’s telephone system, chat groups, Interactive voice response, facsimile t...
保存先:
| 第一著者: | |
|---|---|
| フォーマット: | 学位論文 |
| 言語: | English English |
| 出版事項: |
2011
|
| 主題: | |
| オンライン･アクセス: | https://etd.uum.edu.my/2724/2/Aliyu_Olayemi_Abdullateef.pdf https://etd.uum.edu.my/2724/3/1.Aliyu_Olayemi_Abdullateef.pdf https://etd.uum.edu.my/2724/ |
| タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|