A Comparative Study On Service Quality Between Public And Private Higher Institutions
This study is about service quality issue by students and the purpose of the study is to examine the students' view, as a 'user' at higher education, about the attributed of quality in higher education and services, which the students are experiencing. It has three main objectives. T...
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| 格式: | Thesis |
| 语言: | English English |
| 出版: |
2008
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| 在线阅读: | http://etd.uum.edu.my/236/1/Ahzam_bin_Othman.pdf http://etd.uum.edu.my/236/2/Ahzam_bin_Othman.pdf http://etd.uum.edu.my/236/ |
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