Ting, O. S. (2016). E-Service Quality, e-satisfaction and e-loyalty of online shoppers in business to consumer market, evidence form Malaysia. Institute of Physics Publishing.
Chicago Style CitationTing, O. S. E-Service Quality, E-satisfaction and E-loyalty of Online Shoppers in Business to Consumer Market, Evidence Form Malaysia. Institute of Physics Publishing, 2016.
MLA引文Ting, O. S. E-Service Quality, E-satisfaction and E-loyalty of Online Shoppers in Business to Consumer Market, Evidence Form Malaysia. Institute of Physics Publishing, 2016.
警告：這些引文格式不一定是100％准確.