Productivity and service quality: factors affecting in service industry

• المؤلفون الرئيسيون: Durdyev, Serdar, Ihtiyar, Ali, Ismail, Syuhaida, Sh. Ahmad, Fauziah
• التنسيق: مقال
• منشور في: Elsevier Ltd. 2014
• الموضوعات: T Technology
• الوصول للمادة أونلاين: http://eprints.utm.my/id/eprint/62346/; http://dx.doi.org/10.1016/j.sbspro.2013.12.494

As part of its aim, this study is going to identify systematically the factors that can often affect productivity and perceived service quality directly or indirectly. Undertaking an in-depth literature review first identified the factors. The final analysis model was built through a statistical ana...