Nikbin, D. (2015). The role of airline travelers' pre-recovery emotions during the service recovery process. Routledge.
Chicago Style CitationNikbin, Davoud. The Role of Airline Travelers' Pre-recovery Emotions During the Service Recovery Process. Routledge, 2015.
MLA CitationNikbin, Davoud. The Role of Airline Travelers' Pre-recovery Emotions During the Service Recovery Process. Routledge, 2015.
Warning: These citations may not always be 100% accurate.