Non-academic service quality: comparative analysis of students and faculty as users
The research focus was a non-academic service quality assessment within higher education. In particular, non-academic service quality perceptions of faculty and students were evaluated using a service profit chain. This enabled a comparison which helped understanding of non-academic service quality...
Saved in:
Main Authors: | , |
---|---|
格式: | Article |
出版: |
Taylor & Francis
2012
|
主题: | |
在线阅读: | http://eprints.utm.my/id/eprint/32963/ http://dx.doi.org/10.1080/08841241.2012.705793 |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|