Non-academic service quality: comparative analysis of students and faculty as users

• 主要な著者: Sharif, Khurram, Mohd. Kassim, Norizan
• フォーマット: 論文
• 出版事項: Taylor & Francis 2012
• 主題: HD28 Management. Industrial Management
• オンライン･アクセス: http://eprints.utm.my/id/eprint/32963/; http://dx.doi.org/10.1080/08841241.2012.705793

The research focus was a non-academic service quality assessment within higher education. In particular, non-academic service quality perceptions of faculty and students were evaluated using a service profit chain. This enabled a comparison which helped understanding of non-academic service quality...