A descriptive study on ISO 9000 implementation obstacles within district councils

• المؤلفون الرئيسيون: Abdullah, Shardy, Abdul Razak, Arman, Mohammad, Izran Sarrazin, Hanafi, Mohd. Hanizun
• التنسيق: مقال
• منشور في: Pelagia Research Library 2012
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.utm.my/id/eprint/32693/; http://pelagiaresearchlibrary.com/advances-in-applied-science/vol3-iss6/AASR-2012-3-6-3674-3684.pdf

The implementation of the ISO 9000 quality management system in local authorities is one of the requisite requirements set by the Malaysian federal government since 1996 to ensure improvement within the services of these agencies as a part of the strategies in trans forming the overall service quali...