A Study Of Service Quality In Information Technology (IT) Implementations
This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasin...
Saved in:
主要作者: | |
---|---|
格式: | Thesis |
语言: | English |
出版: |
1995
|
主题: | |
在线阅读: | http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf http://eprints.usm.my/47585/ |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|