A Study Of Service Quality In Information Technology (IT) Implementations
This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasin...
محفوظ في:
المؤلف الرئيسي: | |
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التنسيق: | أطروحة |
اللغة: | English |
منشور في: |
1995
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الموضوعات: | |
الوصول للمادة أونلاين: | http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf http://eprints.usm.my/47585/ |
الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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الملخص: | This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions. |
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