Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks
This study investigated the organizational factors contributing to service recovery performance in Indonesian Islamic Banks by using management commitment to service quality and employee knowledge sharing capabilities as predictors. The role of perceived organizational support as a moderator between...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | English |
| 出版: |
2014
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| 主題: | |
| 在線閱讀: | http://eprints.usm.my/46372/1/Zainul%20Bahri%20Dalimunthe24.pdf http://eprints.usm.my/46372/ |
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