Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks

• 第一著者: Dalimunthe, Zainul Bahri
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2014
• 主題: HD28-70 Management. Industrial Management
• オンライン･アクセス: http://eprints.usm.my/46372/1/Zainul%20Bahri%20Dalimunthe24.pdf; http://eprints.usm.my/46372/

This study investigated the organizational factors contributing to service recovery performance in Indonesian Islamic Banks by using management commitment to service quality and employee knowledge sharing capabilities as predictors. The role of perceived organizational support as a moderator between...