The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The pa...
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| 主要な著者: | , , |
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| フォーマット: | 論文 |
| 言語: | English |
| 出版事項: |
Asian Academy of Management (AAM)
2016
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| 主題: | |
| オンライン･アクセス: | http://eprints.usm.my/36670/1/aamj21022016_2.pdf http://eprints.usm.my/36670/ http://web.usm.my/aamj/21022016/aamj21022016_2.pdf |
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