The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour

• المؤلفون الرئيسيون: Mohd. Nasurdin, Aizzat, Ahmad, Noor Hazlina, Cheng, Ling Tan
• التنسيق: مقال
• اللغة: English
• منشور في: Asian Academy of Management (AAM) 2016
• الموضوعات: HD28-70 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.usm.my/36670/1/aamj21022016_2.pdf; http://eprints.usm.my/36670/; http://web.usm.my/aamj/21022016/aamj21022016_2.pdf

This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The pa...