APA引文

Mohd Kassim, N. (2002). Service quality: Gaps in the Malaysian telemarketing industry. Elsevier.

Chicago Style Citation

Mohd Kassim, Norizan. Service Quality: Gaps in the Malaysian Telemarketing Industry. Elsevier, 2002.

MLA引文

Mohd Kassim, Norizan. Service Quality: Gaps in the Malaysian Telemarketing Industry. Elsevier, 2002.

警告：這些引文格式不一定是100％准確.