APA Citation

Mohd Kassim, N. (2002). Service quality: Gaps in the Malaysian telemarketing industry. Elsevier.

Chicago Style Citation

Mohd Kassim, Norizan. Service Quality: Gaps in the Malaysian Telemarketing Industry. Elsevier, 2002.

MLA Citation

Mohd Kassim, Norizan. Service Quality: Gaps in the Malaysian Telemarketing Industry. Elsevier, 2002.

Warning: These citations may not always be 100% accurate.