Participative mechanisms to improve office maintenance performance and customer satisfaction / Cheong Peng Au-Yong, Azlan Shah Ali and Faizah Ahmad

• Main Authors: Au-Yong, C.P., Ali, A.S., Ahmad, F.
• 格式: Article
• 語言: English
• 出版: ASCE 2015
• 主題: TH Building construction
• 在線閱讀: http://eprints.um.edu.my/17116/1/Post_Print.pdf; http://eprints.um.edu.my/17116/; http://dx.doi.org/10.1061/(ASCE)CF.1943-5509.0000609

Buildings can be poorly maintained due to lack of understanding towards the role of building maintenance in achieving organisation's objective and long-term profitability. The maintenance management is the agent that provides maintenance services to fulfil the needs of the organisation. However...