Yaakob, S. A. (2017). The effect of perceived service recovery justice on customer loyalty: Role of customer affection as moderator in Malaysian telecommunication industry / Siti Aisyah Yaakob …[et al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia.
Chicago Style CitationYaakob, Siti Aisyah. The Effect of Perceived Service Recovery Justice On Customer Loyalty: Role of Customer Affection As Moderator in Malaysian Telecommunication Industry / Siti Aisyah Yaakob …[et Al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia, 2017.
MLA CitationYaakob, Siti Aisyah. The Effect of Perceived Service Recovery Justice On Customer Loyalty: Role of Customer Affection As Moderator in Malaysian Telecommunication Industry / Siti Aisyah Yaakob …[et Al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia, 2017.